FAQ

Do clients need an account?#

No. They only need the link or QR code.

Does Shotpik delete photos in my Google Drive?#

No. Shotpik only reads photos to show them. Originals stay in your Drive.

I want to add photos after sending the link.#

Copy them into the same Drive folder and press Update album. The link stays the same, and old hearts and comments remain.

The client pressed Done but wants to choose more.#

Reopen the album for them from the album page.

The client wants to start over.#

Use Remove interactions under More features. Photos are kept, and you can restore within 30 days.

Someone in the group forgot their PIN.#

Open the album, filter by that person and reset their PIN. Their hearts are kept.

How do I quickly get the list of chosen photos to edit?#

Use View List to copy file names, or Filter to copy the photos into a separate folder. Download notes PDF puts every note and brush mark in one file.

Do I need a new link to deliver edited photos?#

No. Add the folder in the edited photos part of Customize album. The client uses the same link.

How do I protect my photos?#

Turn on the watermark, set an album password, or turn off downloads. Send the view-only link to people who do not choose.

Does Shotpik give me my own domain?#

No. You buy the domain yourself from a domain registrar (about 200,000–300,000đ a year for a .com), then connect it in Shotpik Settings. See how to connect your own domain.

Need help?#

Tap the chat bubble at the bottom of the page, or contact Messenger, phone (+84) 819 900 003, email [email protected].